Hemper - Cactus Jack Bong - 7 Inch

Shipping Conditions 

All items will be shipped in waterproof, crushproof, and discreet packaging. 

Shipping Cost

We have free standard shipping on all orders over $35! We have a shipping calculator that will give you an estimated shipping cost before shipping. We currently only ship to the US, international shipping is not available. 

Shipping Methods 

We currently ship our packages via USPS, UPS and FedEX. 

• First Class Mail (2-5 business days)
• Priority Mail (1-3 business days) 
• Priority Express (1-2 business days)
• UPS Ground (2-5 business days)
• FedEx Ground (2-5 business days)

Shipping Restrictions

We offer several shipping options, including standard ground shipping, expedited 2-day, and overnight shipping.

We ship anywhere in the contiguous United States. We don't ship to military addresses containing APO, FPO, or DPO.  We Do Not Ship To Vermont. We currently don't offer international shipping.

Handling And Processing 

All orders received before 5 pm EST will be shipped the same day (1 day processing time). Orders after 5 pm EST time will be shipped the next day.  We ship orders 7 days a week. Expect weekend orders to be processed by delivery services on the next available business day.

Damaged items, lost packages/items:

Please ensure that your delivery location is secure or someone is available to receive your package. Please reach out to your carrier to report lost and stolen packages. 

USPS: https://www.usps.com/help/claims.htm 

UPS: https://www.ups.com/us/en/support/file-a-claim.page

FedEx: https://www.fedex.com/en-us/customer-support/claims.html

If you received your package and items are missing please email us at customersupport@flight2vegas.com. 

Returns

Please refer to our Returns and Refunds page.

For more information about our shipping policies, kindly contact us below

Phone contact: WhatsApp +1 877 438-5929 

Email contact: customerservice@flight2vegas.com

Contact Address: 6800 Roosevelt Ave, PO Box 613, Allen Park Michigan 48101, United States

Free Returns Policy

At Flight2Vegas Smoke Shop, we want you to have complete peace of mind when shopping with us. That's why we offer a hassle-free returns policy for your convenience.

Our Commitment to You

1. **Eligibility:** We accept returns on all unused and unopened products within 30 days of the original purchase date. Whether you've changed your mind or received a product that doesn't meet your expectations, we're here to assist.

2. **Simple Process:** To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with any necessary instructions.

3. **Condition of Items:** To qualify for a return, the items must be in their original, unopened packaging, and in the same condition as when you received them. We understand that mistakes can happen, but we can only process returns for products that are in resalable condition.

4. **Refunds or Exchanges:** Once we receive the returned items and verify their condition, we'll process your refund or exchange. You can choose to receive a full refund for the product's purchase price or exchange it for another item of equivalent value.

5. **Return Shipping:** While our returns process is free, please note that the cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part. If you're returning an item due to a mistake or defect on our end, we'll cover the return shipping costs.

6. **Damaged or Defective Items:** If you receive a damaged or defective product, please reach out to our customer support team immediately. We'll work with you to resolve the issue and provide you with a replacement or refund as needed.

7. **Returns Beyond 30 Days:** If you need to return an item after the initial 30-day period, please contact our customer support team to discuss your situation. While our standard policy covers returns within 30 days, we understand that there can be exceptional circumstances.

8. No returns can be made on clearance sale items; these are considered final sales.It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Flight2Vegas

9. Credit will always be issued to the same credit card to which they were charged.We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

Our free returns policy is designed to ensure your satisfaction and confidence in shopping at Flight2Vegas Smoke Shop. If you have any questions or concerns about the returns process, feel free to contact our dedicated customer support team – they're here to help you every step of the way.

7-Day Policy

Please email us at customerservice@flight2vegas.com and we will assist you.

The customer will have 30 minutes from the time the order was placed to make any changes to the orders. Any cancellation or change requests done after 30 minutes may be subject to a restocking fee. 

Customers have 7 business days from the day that the order was received to report the following:

All custom orders are final sales and cannot be returned.

It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:

F2V Fulfillment

How will my order be packaged Will it be discreet?

All packages are mailed in weather resistant and discreet packaging for your privacy. On the label 'F2V Fulfillment' is the sender.

Care instructions

All items are shipped in crush resistant boxes to ensure the quality of your product

Will my product be fresh?

Flight2Vegas procures the best organic wraps and cones however due to the nature of the product there will be rare irregularities. This is due to a multitude of reasons including but not limiting to purveyors, weather, manufacturing process etc. At any time you aren't satisfied with your item please contact us first before leaving a review. We respond very quickly.

I believe my package is stolen or lost, what should I do?

Flight2Vegas is not responsible for lost, stolen or damaged goods via the mailing process however please reach out to us to help find a mutual solution. Let us help!

What conditions must I meet to be eligible for free shipping?

For your order to be eligible for free shipping, it must meet these three requirements:

- The order must be in the total of, or greater than, $35 (USD)

- The order must be shipped to a location within the contiguous United States

What Types of Shipping Do You Offer?

It depends on where you are, but generally, we offer several shipping options, including standard ground shipping, expedited 2-day, and overnight shipping.

We ship anywhere in the contiguous United States. We don't ship to military addresses containing APO, FPO or DPO.  We Do Not Ship To Vermont. No international shipping.

What Forms of Payment Do You Accept?

We take most debit and credit cards, including:

Visa
Mastercard
Discover
American Express
Maestro
Buy Now, Pay Later With Sezzle
Coinbase Commerce 

My Order Arrived Damaged or Didn’t Contain the Correct Items. Help?

No worries. Here at Flight2Vegas we pride ourselves with our shipping policies Just contact us and we’ll get you taken care of. Just get in touch and we’ll get it worked out quickly

Note: Don’t use the items or throw them away until you talk with us!

Email Us: customerservice@flight2vegas.com

Phone: +1 877 438-5929