Return And Refund Policy

Free Returns Policy

At Flight2Vegas Smoke Shop, we want you to have complete peace of mind when shopping with us. That's why we offer a hassle-free returns policy for your convenience.

Our Commitment to You

1. **Eligibility:** We accept returns on all unused and unopened products within 30 days of the original purchase date. Whether you've changed your mind or received a product that doesn't meet your expectations, we're here to assist.

2. **Simple Process:** To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with any necessary instructions.

3. **Condition of Items:** To qualify for a return, the items must be in their original, unopened packaging, and in the same condition as when you received them. We understand that mistakes can happen, but we can only process returns for products that are in resalable condition.

4. **Refunds or Exchanges:** Once we receive the returned items and verify their condition, we'll process your refund or exchange. You can choose to receive a full refund for the product's purchase price or exchange it for another item of equivalent value.

5. **Return Shipping:** While our returns process is free, please note that the cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part. If you're returning an item due to a mistake or defect on our end, we'll cover the return shipping costs.

6. **Damaged or Defective Items:** If you receive a damaged or defective product, please reach out to our customer support team immediately. We'll work with you to resolve the issue and provide you with a replacement or refund as needed.

7. **Returns Beyond 30 Days:** If you need to return an item after the initial 30-day period, please contact our customer support team to discuss your situation. While our standard policy covers returns within 30 days, we understand that there can be exceptional circumstances.

8. No returns can be made on clearance sale items; these are considered final sales.It is the customer’s responsibility to make claims with the carrier for any proof of delivery or damage to shipment returned to Flight2Vegas

9. Credit will always be issued to the same credit card to which they were charged.We will issue a refund within 7 business days of receiving and processing your return. It should appear on your statement within two billing periods, depending on your billing cycle.

Our free returns policy is designed to ensure your satisfaction and confidence in shopping at Flight2Vegas Smoke Shop. If you have any questions or concerns about the returns process, feel free to contact our dedicated customer support team – they're here to help you every step of the way.

7-Day Policy

Please email us at customerservice@flight2vegas.com and we will assist you.

The customer will have 30 minutes from the time the order was placed to make any changes to the orders. Any cancellation or change requests done after 30 minutes may be subject to a restocking fee. 

Customers have 7 business days from the day that the order was received to report the following:

All custom orders are final sales and cannot be returned.

It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:

F2V Fulfillment

6800 Roosevelt Ave